Supply Chain Management Rated “Excellent”

MAXIMUS, a leading provider of government services worldwide, has been classed as “excellent” in the way it manages its UK Supply Chain. The assessment was carried out by emqc, the organisation that promotes excellence in supply chain management through the Merlin accreditation. emqc assessed MAXIMUS across a range of set criteria.

The overall assessment outcome was an incredible 86% with the “excellent” criteria awarded for Supply Chain Design and Commitment. MAXIMUS Conduct and Review processes merited a “Good” assessment.

Robert Spread MAXIMUS Supply Chain Director said:

“This is a real vote of confidence in how MAXIMUS manages its Supply Chain. The response from our Delivery Partners was overwhelmingly positive. There are a range of measures against which we were assessed and we did really well in all of them.

“A dynamic working relationship with all of our Supply Chain Partners is vital for the effective delivery of the Work Programme. We aim to integrate our partners so that our customers have a seamless service in respect of quality and design”.

The Merlin assessment refers to a phrase used by one Supply Chain Partner which sums up the general impression of the supply chain toward MAXIMUS and their staff: “They go the extra mile”.

Andy Richardson who led the assessment for Merlin said:

“The scope and variety of the supply chain was found to be of a very high standard with a good representation of public, private and third sector organisations forming the network used to deliver services.

“Supply Chain Partners confirmed that MAXIMUS has established the positive behaviours expected of a Prime contractor organisation and that the strategies, policies and processes deployed have resulted in a supply chain that can better meet the needs of the various stakeholders”.

The full Merlin assessment report can be viewed here:


MAXIMUS UK is one of the Department for Work and Pensions’ accredited providers of the Work Programme, delivering the scheme in West London and the Thames Valley, Hampshire and the Isle of Wight. MAXIMUS has considerable experience providing support to help disadvantaged people back into the labour market and has partnered with governments around the world to provide critical health and human service programmes to a diverse range of communities for more than forty years, operating in the UK, US, Canada, Australia and Saudi Arabia. Through its subsidiary Health Management Limited (HML), MAXIMUS is also the largest provider of occupational health services in the UK and carries out these services through a dedicated team of highly qualified clinicians. HML is the provider of the DWP Health and Work Service.


About Merlin

The Merlin Standard has been designed to recognise and promote sustainable excellence within supply chains and provide guidance to those seeking to achieve it. It is built upon four fundamental and integrated principles; supply chain design, commitment, conduct and review. These principles have been designed to examine key areas of the relationship between a prime contractor and its supply chain partners.
The aim of the Standard is to encourage excellent supply chain management and within this to ensure fair treatment of partners and subcontractors by Prime Contractors, to support development of healthy, high performing supply chain.