Each year our highly trained doctors, nurses and physiotherapists carry out more than 1 million functional assessments.
We deliver functional assessments covering a range of benefits, including Employment and Support Allowance, Industrial Injuries and Veterans UK. Our assessment reports are submitted to the Department for Work and Pensions so that they can make an informed decision on an individual’s eligibility for benefits.
We have the expertise and experience to transform operational delivery of large-scale assessment programmes. We introduce improvements to ensure a quality, timely and respectful service is delivered at every turn.
Threaded through all our operations is our clinical expertise. We employ over 1,400 highly-trained doctors, nurses and physiotherapists. It means we have a deep understanding of how to provide the right support, whether that is helping people with a disability or health condition access welfare or gain employment.
We put the customer at the heart of everything we do. From our customer helpline and assessment support to our customer charter and unrivalled commitment to excellence, we not only meet our customer service targets - we exceed them.