Emma Wisher

Devolution delivering: London Talent Pathways and the new era for adult skills

Helping young people access sustainable work across West Yorkshire

Minding the youth employment gap in London

From a job to a career: What the Restart Scheme tells us about the future of youth employment support

Delivering community-based health support with Oxford United in the Community

Targeted smoking cessation support for manual workers

How customer experience is a reflection of your brand

Breaking the stigma of weight management

How governments can use AI to evolve customer experience journeys

How CX KPIs have evolved in 2025

Five ways to improve efficiencies in your contact centre

Gen Z and AI: Revolutionising contact centres for a digital-first generation

The power of omnichannel solutions

Five ways AI can transform your contact centre

Supporting vulnerable people on Brew Monday and beyond