The Challenge
Government departments that conducted face-to-face interactions needed to digitise processes urgently as a result of Covid-19. There was a particular challenge in capturing and securely processing application documents online, with many users submitting high-volume or large files that posed security risks.
Our Solution
We implemented the Oracle Customer Portal, enabling applicants to securely upload documents, access information, and manage accounts online. This back-office integration ensured swift data processing. Within six weeks, over 200,000 documents were captured, helping departments transition smoothly to remote service delivery during the pandemic.
“The professionalism of Maximus was instrumental to the success of the project, allowing us to adapt swiftly to the challenges of the pandemic.” – HM Government Representative
