Employability complaints
Making a complaint.
Please speak to your Maximus contact to discuss your concerns – we aim to resolve issues quickly and informally if possible. If you are unable to resolve your concern informally, please submit a formal complaint.
Formal complaints
If you are unable to resolve your concern informally, please submit a formal complaint by:
- Email: [email protected]
- Phone: 0300 456 8155
- Writing to us: 18c Meridian East, Meridian Business Park, Leicester LE19 1WZ
Complaints process
- We will acknowledge your complaint within two business days.
- A manager will contact you within five business days to discuss a resolution. We aim to resolve complaints within 10 business days.
Escalation
If you are unhappy with the resolution, you can escalate your complaint within 10 business days by sending an email to us at [email protected]. Your complaint will be reviewed by a senior manager, who will contact you to discuss a resolution.
What if you are not happy with the final response?
You can further escalate your complaint if you are unhappy with the final response:
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Access to Work Mental Health Support Service
You can contact the Independent Case Examiner (ICE) within six months of our final response. You can also contact your Member of Parliament (MP), who may refer your complaint to the Parliamentary and Health Service Ombudsman.
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Adult Skills Fund - London
The Greater London Authority (GLA) can consider your case within 12 months of the escalated complaint. Please contact:
Provider Complaints
Skills and Employment Unit
Greater London Authority
169 Union St
London
SE1 0LL
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Skills Programme - Birmingham
The West Midlands Combined Authority (WMCA) can consider your case within 12 months of the escalated complaint. Please contact:
West Midlands Combined Authority
Adult Education Budget
Team Productivity and Skills
16 Summer Lane
Birmingham
B19 3SD
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Refugee Employability Programme
If you are not happy with our final response, you can send your complaint to the Home Office.
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Restart Scheme
You can contact the Independent Case Examiner (ICE) within six months of our final response. You can also contact your Member of Parliament (MP), who may refer your complaint to the Parliamentary and Health Service Ombudsman.
