Eligibility Support

We assist government by processing applications and services in support of welfare and health benefits quickly and efficiently.

Our services are flexible and adaptable to any range or volume of caseload. The business process management methodology we apply combines programmatic, operational and financial skill sets, along with deep revenue, programme compliance and knowledge of government regulations. We leverage our eligibility support experience and proven operating procedures for post, KOFAX imaging, paper application processing and multi-lingual customer service.

Our experienced subject matter experts handle large volumes of post, e-mail and calls, using the latest scanning and imaging technology tools to handle all documents related to eligibility determinations. We understand the complexities, rules and processes required to help government determine eligibility and effectively manage an entire range of welfare and health programmes.