Connect Assist joins Maximus UK

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Connect Assist, a market-leading provider of contact centre and digital services, is now part of Maximus UK. The partnership will strengthen our already formidable customer service and digital capabilities as we continue our expansion into new markets. 

Since launching in 2006, Connect Assist has worked with leading organisations across the public, private and third sectors. This includes providing help and advice lines, customer service support and member services. Connect Assist helps these organisations deliver high-quality services that have a positive impact on the lives of thousands of people every day. 

Based in Wales, Connect Assist employs more than 400 people and offers services that include 24/7 helpline services, counselling, emotional support, information and signposting. 

Maximus UK employs over 4,300 people including over 1,400 doctors, nurses, occupational therapists and other Healthcare Professionals. Operating from more than 270 locations, we are one of the largest providers of employment, health and disability support programmes in the country. 

Globally, Maximus is a trusted provider of citizen services to governments and businesses. We have significant experience of delivering high-quality call centre services, answering millions of customer enquiries each week. 

Dr Paul Williams, Division President of Maximus UK, said:

“We’re delighted to welcome Connect Assist colleagues to Maximus UK. Their passion for excellence and belief in delivering improved outcomes and best in class customer experience makes them a natural fit for our business.

“The Connect Assist commitment to support those who need it most and developing lasting relationships with clients and their customers aligns closely to our values. Delivering personalised, flexible and multichannel services is a growing priority for government and business across all of our core markets.”

Ron Moody, Managing Director of Connect Assist, said:

“Connect Assist is proud to join Maximus UK, having built our business into a market-leading provider of contact centre services. We are pleased to be able to accelerate our plans for growth to support more people than ever before.”

Learn more about Connect Assist here

27 October, 2021