Maximus has secured a place on the largest UK Government framework for contact centre services, as the business continues to expand its customer experience (CX) operations.
The Crown Commercial Service RM6295 framework incorporates voice, web chat, social media and online support services for government departments and agencies, with the total expected procurement through the framework over the next four years estimated at £2.5 billion. This is the first time Maximus has secured a place on the framework, opening up new commercial opportunities across the public sector.
A long-established partner to national and local government, Maximus currently delivers award-winning CX services for the public, private and voluntary sectors, operating omnichannel contact centres across England and Wales.
Each year, Maximus handles 2 million calls, hundreds of thousands of online chats and processes millions of documents, helping people to access services and support from helplines to application processing.
Maximus is preparing for continued growth by combining cutting-edge AI and digital transformation with human intelligence to provide seamless, high-quality services that deliver better outcomes for both citizens and government clients.
Cliff Graham, Senior Vice President at Maximus, said: “This is an exciting period of growth at Maximus, and our place on the RM6295 framework builds on our momentum and ongoing digital transformation across our business.
“As a global leader in CX services to government, we offer a unique combination of clinical expertise and experience of supporting vulnerable communities. We look forward to expanding our delivery of flexible, scalable and technology-enabled service to new government clients, supporting people to access the support they need and move forward with their lives.”
