Our Expertise

We help government transform public policy into tangible, day-to-day results.

Our services address policy initiatives, such as the U.K. government’s welfare reform and Universal Credit. We respond to current policy by helping government departments implement programmes effectively and by delivering the best possible results for both the people receiving help through the programmes and the government itself.

Contact Centres

Design, implementation and management of high-performance contact centres

Document Processing Solutions

Complete document management services, including processing, imaging and storing

Business Process Outsourcing

Low-risk model to acquire a scalable, readymade solution tailored to your needs

Eligibility Processing

Standardised, modernised, simplified eligibility process for integrated programme access

Appeals & Assessments

Proven solutions for independent reviews and reconsiderations of benefit allocations

Case Management

Combination of personal attention with the scalability of centralised case management


Combination of experience evaluating policy, with real-world caseload management