Business Process Outsourcing

We have more than 40 years of experience administering health and human services programmes. The MAXIMUS business process outsourcing (BPO) model is a proven way for government programmes to acquire the technologies, services and people they require as a scalable, readymade solution that can be tailored to meet their exact needs.

Government programmes often have to outsource their operations for a number of reasons, such as:

  • They require assistance from a specialised expert to improve operational performance.
  • They require greater scalability to staff up or down in response to volume fluctuation.
  • They require an effective solution to obtain the people, technologies or services needed to achieve the objectives of the programme.

With MAXIMUS as your provider, you can choose the proven capabilities and services that best address your programme’s immediate needs. We offer flexibility within our services that allows you to vary the functions you receive based on your programme’s changing needs and circumstances.

You retain the ability to expand, contract or choose a different solution at a future date. A BPO contract with MAXIMUS does not lock you into a long-term commitment to technology that becomes out-dated or to staffing levels and qualifications that no longer match your current needs.