Experts in delivering
complex contracts

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A trusted partner delivering service transformation.

We’ve transformed the delivery of some of the most challenging and high-profile public services in the country, working collaboratively to develop solutions that turn policy into action.

Our expert teams work collaboratively to make sure vital services are implemented effectively and efficiently. That’s why our commissioner relationships span decades.

Our impact.

75m people supported globally each year

6m functional assessments provided since 2015

350k vulnerable people helped into sustainable employment

Turning policy into action.

We are trusted by government to manage complex services with the utmost integrity and transparency. Through our effective operations and compassionate teams, we help commissioners to support the most vulnerable in society in a way that improves customer experience and transforms lives.

We bring decades of global expertise in rapid mobilisation and professional recruitment, delivering contracts at pace and at scale. Working on the Health Assessment Advisory Service (HAAS), our recruitment campaigns and ability to scale in a matter of months meant we were able to clear a vast backlog of 550,000 individuals awaiting assessments.

Learn more about clinical assessments

To ensure the highest performance and productivity in programme delivery, we operate rigorous, innovative approaches to training to equip our teams with the specialist expertise required. Our specialist teams undertake hundreds of thousands of hours of training every year, including medical training and other continuous professional development.

Find out more about our people

We are continually finding new ways to support customers and improve access to vital services. Whether that’s through digitisation of processes to speed up access to support or using AI to reduce administration and create more seamless processes. We use user feedback to continuously improve everything we do.

Find out more about CX

Looking to the future.

As we move, as a society and an organisation, towards this new era of service delivery, we continue to innovate and improve – combining our internal expertise with learnings gained through engagement with service users, policy makers, the voluntary sector and external experts.
In doing so, we positively impact the lives of the individuals we help through critical public services – and equally, play a key role in helping the nation to move forward.

Let's transform lives together