Adam Gould
Managing Director, CX Success Centre
Adam’s role is to lead our CX Success Centre which includes the delivery of our digital and call centre services to organisations across the UK.
Crown Commercial
Service Supplier
The RM6295 Framework.
We’re proudly named as a supplier on the Crown Commercial Service’s RM6295 framework for Citizen Experience, Lot 1.
Through the framework, we deliver omnichannel contact centre and business outsourcing services for the public sector, with specialist expertise in supporting vulnerable customers.
Citizen Experience Prospectus.
Explore our CX capabilities for the RM6295 Framework, including omnichannel delivery, specialist customer support and our TXM technology model.
The prospectus also outlines our clinical and ethical approach, and the scale and impact of our work.
Our CX leadership team.
Fusing experience with innovation.
Total Experience Management (TXM) is our comprehensive suite of composable technologies and services designed around the real needs of our clients.
Through strategic integration of tools, methodologies and best practice, we deliver solutions that fit seamlessly into existing service models, accelerating adoption and enabling immediate scalability.
Our impact.
Talk to our CX team.
If you’re procuring services through the RM6295 Framework, our team can help you explore options and answer any questions.
