For charities
and third sector
Your trusted partner in delivering exceptional
service to vulnerable individuals.
As a dedicated partner to charities and third-sector organisations, we provide flexible, compassionate services that prioritise human connection. Supporting over 48 charities and socially conscious organisations, we leverage technology to empower—not replace—genuine interactions. Our award-winning teams ensure every service user experience is seamless, compassionate, and respectful. From any device or platform, we simplify the process so your team can focus on what truly matters: delivering meaningful outcomes for the people who need it most.
A proven partner for specialist customer support.
Maximise your resources with AI
Our AI technology reduces the burden of admin tasks by up to 73%, freeing up agents to focus on meaningful human interactions.
Always available, always compassionate
Our services are available 24/7, in over 70 languages, ensuring that no one is left without support, no matter when, where or how they need it.
Building partnerships for lasting change
Whether this is your first time outsourcing, or you’re well versed in bringing on new partners, we collaborate closely to ensure our services are tailored to your objectives.
See the impact we've made.
Let’s make a difference together.
Proven expertise
We design and deliver services for millions of people facing mental illness, addiction, or homelessness, to create real, tangible impact.
Human-centred approach
Blending technology with human empathy, we connect meaningfully with the people you serve.
Scalable solutions
Our flexible support scales as your organisation evolves, helping you achieve more with fewer resources.