Digital confidence in clinical practice: How we can empower clinicians in the age of AI
11 December, 2025
Integrated Urgent Care services
Transformative, Integrated Urgent Care.
We develop patient-centred Integrated Urgent Care services that provide a seamless and coordinated healthcare experience for patients with urgent medical needs.
Leveraging our expertise in scalable contact centre services, clinical assessments and innovative technologies, we connect patients with the right care, in the right place and at the right time so that quality healthcare is accessible, fit for the future and every contact counts.
Integrated Urgent Care capabilities.
NHS 111 Services
Through our UK-based contact centres and dedicated clinical team, we are able to deliver urgent medical care, triage and support 24/7. Whether that’s providing advice, booking appointments with local services or arranging an ambulance, our highly trained clinical team will direct patients to the most appropriate care when they need it most.
Clinical Assessment Service (CAS)
We have a multi-disciplinary team of doctors, nurses, physios, occupational therapists and paramedics who have the skills and experience to assess and evaluate urgent care needs, and provide the most appropriate care pathways.
Face-to-face consultations
Where patients’ needs cannot be addressed remotely, we are able to arrange in-person appointments at an appropriate clinical facility, or where necessary, at the patient’s home. It’s how we’re able to ensure a seamless pathway to appropriate medical services and the continuity of partient care.
Right care. Right place. First time.
7m clinical health assessments on behalf of government
1.4m people supported through our contact centres
1,800 registered, multi‑disciplinary clinicians across the country
Scalable contact centre services
We operate large-scale contact centres across the UK, with CaaS omnichannel solutions, AI-based triage capabilities and seamless integrations into NHS spine and Integrated Care System providers.
Clinical excellence
We employ more than 1,800 registered clinicians from multiple disciplines who have the skills, knowledge and experience to manage complex, clinical-led services at scale.
Technology innovation
As a trusted partner to government, we design and deliver transformative, digital-first solutions that are scalable, transformative and help millions of people access the support and services they need in real time.
What sets us apart.
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Care Quality Commission (CQC) provider
As a registered CQC provider, we are committed to adhering to the highest standards of safety, effectiveness and quality required for health and social care providers.
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Robust Clinical Governance
Our robust Clinical Governance Framework ensures we deliver quality, sensitive and respectful patient-centred services. Through our Clinical Standards Team and programme for Continuing Professional Development, we maintain a culture of clinical excellence, innovation and accountability.
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Multi-channel clinical services
Our clinicians are trained to deliver high-quality face-to-face, telephone and video clinical services, whilst maintaining exceptional customer satisfaction scores and adhering to strict governance and data security standards.
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Independent Sector Healthcare Provider (ISHP)
As an ISHP, we have the resource, capabilities and expertise to deliver innovation and transformation to the NHS Urgent and Emergency Care Systems.
