Transformative technology and digital services
Leaders in technology and digital support.
We embed the latest technology and digital solutions into everything we do.
Not only does this allow us to deliver exceptional support across our programmes and services, but it also promotes a culture of innovation, utilising our expertise and creativity to transform the lives of the people we serve.
Innovating digital solutions.
Exceptional customer experience
Our CX support utilises the latest in digital innovation and AI-powered support, including omnichannel services, bespoke CRMs and human-centric automations. This provides customers with the service they deserve whilst improving efficiencies for our dedicated colleagues.
Personalised support at home
Our health and employability programmes are typically delivered in-person, but we also provide crucial online services to ensure even the most vulnerable customers can access the support they need from the comfort of their own home. This includes self-service portals, online qualifications and a wealth of digital resources.
Innovating through AI
We utilise Artificial Intelligence to improve processes and outcomes for colleagues and customers, including automating tasks and communications, generating speech-to-text summaries and quality checking CVs.
Marketing expertise
We provide bespoke marketing for commissioners, local authorities and government to deliver our programmes and services, ranging from dedicated social media accounts and custom websites to a range of collateral. We also plan and deliver campaigns tailored to specific KPIs.
