The standards we offer span Leadership and Management, Business Administration and Customer Service, meaning they are suitable for people ranging from first line employees to senior managers.

Customer Service Practitioner – Level 2

This standard provides the skills, knowledge and behaviours required for your employees to deliver high quality products and services to diverse groups and achieve excellent customer satisfaction.

Customer Service Specialist - Level 3

This standard provides the skills, knowledge and behaviours required for your employees to review and deliver high quality Customer Service practice within your organisation and how to improve the experience, retention and loyalty of your customers. Includes individual membership at professional level of the Institute of Customer Service.

Business Administrator – Level 3

This standard provides your employees with the skills, knowledge and behaviours required to develop, implement, maintain and improve high functioning administrative services within your organisation.

Team Leader/Supervisor - Level 3

This standard provides line managers with the effective skills, knowledge and behaviours required to lead diverse, high performing teams. Achievement of this standard provides the ability to have Chartered Team Leader/Supervisor status with the CMI (Chartered Management Institute). 

Employability Practitioner – Level 4 (Available early 2019)

This standard provides the skills, knowledge and behaviours required to deliver exceptional frontline services to diverse customer groups within the employability sector and become an ‘employability professional’. The training includes the Employability Related Services Diploma and one year Institute of Employability Professionals (IEP) membership.

Operations/Departmental Manager - Level 5

 

This standard provides managers with the skills, knowledge and behaviours to manage teams and projects in line with a private, public or voluntary organisation's operational or departmental strategy. Achievement of this standard provides the ability to have Chartered Manager status with the CMI (Chartered Management Institute).

To find out more about how we can help your business, please contact us.