Maximus has been selected as the largest provider of the new Functional Assessment Services contract on behalf of the Department for Work and Pensions (DWP).
The award maintains Maximus’ position as a leading provider of health assessments to the UK government. Since 2015 Maximus has been the only national provider of the Health Assessment Advisory Service on behalf of the DWP.
Maximus transformed the assessment service, with waiting times significantly reduced and record customer satisfaction. From 2024, assessments will be delivered on a regional basis. Maximus will deliver across Scotland and Northern England, and as a delivery partner to Capita across the Midlands and Wales.
The combined estimated value of the contracts, including subcontracting, is £800m over 5 years, with the option to extend for a further two years.
Dr Paul Williams, Division President of Maximus UK, said: “We are delighted to continue our partnership with DWP to deliver the next generation of health and disability assessments. We remain committed to working with stakeholders, including disabled people and their representative groups, to improve customer experience in the assessment process, delivering a sensitive, respectful and expert service to the millions of people who rely on these services to access financial support.”
Bruce Caswell, President and Chief Executive Officer of Maximus said: “This award continues our expansion in the UK market. With our strong track record of transforming services on behalf of government, and our strategic focus on the future of health services globally, we are proud to be working with the DWP on the delivery of this important new service.”