Privacy Policy

This privacy policy applies to the following MAXIMUS UK companies and their websites and platforms (the “websites”). When we refer to “MAXIMUS UK” in this policy, it means the companies listed here:


Website URL or platform

MAXIMUS People Services Ltd

The Centre for Health and Disability Assessments Ltd

Health Management Ltd

Health Matters


Revitalised Ltd

Wellbeing Zone


This privacy policy tells you:

  • what information we collect
  • how we use that information
  • whether the information is disclosed
  • how we protect your privacy

People who may use the websites include:

  • our clients and prospective clients (organisations that contract us to provide services)
  • our customers (the end users of our services, for example, UK citizens or our clients’ employees)

Information we collect from you

When you contact us about our services or to get information on the website, we collect only the information we need, including:

  • any questions, queries or feedback you send us about using the website
  • your email address if you send an email to us
  • details you send to us about our services, such as:
    • your name, address and email address
    • your work and education history
    • information about your health or disability which is required as part of any relevant process
  • information on how you use the website or online services automatically using cookies; this includes the internet browser you use, the site you came to our site from and your IP address (please see our Cookies Policy for more information).

How we use the information we collect

We use the information we collect to:

  • improve the website by monitoring how you use it (we might also use aggregated or non-identifiable information to help with this)
  • respond to any feedback or questions you send us, if you’ve asked us to respond
  • give you information you want about other services
  • provide services to you if you are a customer

Sending us information about your health or disability

If you send us any sensitive personal data, including information about your health (such as a medical condition) or your disability, we may use that information to provide the services to our client/s. We will do this in line with any notices provided or consent that MAXIMUS UK or our client obtains from you and otherwise in compliance with relevant legislation. This includes data protection and equality laws. Where appropriate, it also includes ethical guidelines issued by the General Medical Council, Faculty of Occupational Medicine and others. We may also contact the author of information you send us to confirm it is accurate.

Keeping your information secure

We store all customer information on secure servers in line with our data retention policies, client requirements and data protection legislation. We take extensive technical and operational steps to protect the data we keep against unauthorised access, unlawful processing, accidental loss or destruction, damage, or misuse.

Although we do our best to protect the information we collect and store about you, we cannot guarantee the security of any information sent to us via the internet.

MAXIMUS UK companies align to (and in most cases are certified to) the international information security standard ISO27001.

Disclosing your information

We will not share your information with any other organisations for their own marketing, market research or commercial purposes. We may pass on the information we collect about you:

  • in an anonymised way to our client
  • if we need to disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party
  • to other parties where we identify serious concerns about your wellbeing
  • to any third party or supplier for the purposes of providing the services, where you have provided consent (where appropriate)

Your rights

Under data protection laws, you have a number of rights. For example, you can ask us:

  • for a copy of the information we hold about you
  • to delete information or correct any inaccuracies
  • to update any out-of-date information

If we hold your information for the purposes of services we provide on behalf of another organisation, any request you make may be more relevant to them. If you do send your request to us and we pass it to another organisation, we will tell you.

You should send your request in writing with enough information for us to confirm your identity. We may ask for more information, for example if someone else makes the request on your behalf we may ask for a specific form of authority by which you allow them to receive your information on your behalf.

If you ask us to delete all data we hold about you, there may be some circumstances we will be unable to agree to your request or where we do agree to delete your data this may result in the termination of our services.  

If you want to receive information about who the data controller is for one of our services, you should contact us.

How to contact us

You can contact our Data Protection Officer by:


Post: Data Protection Officer
1st Floor, 63-64 New Broad Street, London, EC2M 1BB

Freedom of Information

Please note that MAXIMUS UK are not subject to the Freedom of Information Act 2000 (FOIA). We may hold information on behalf of clients who are subject to FOIA, however, you should direct any requests to those Public Authorities in the first instance.

Links to other websites

This website contains links to and from other websites. This policy does not cover other websites. If you visit another website after this one, you should read the privacy policy for that website to learn how your information is used.

Changes to this policy

We occasionally update this privacy policy. When we do, we change the ‘last updated’ date at the end of the privacy policy.


Last updated: 27 October 2017